Last Updated: August 18, 2026
This Privacy Policy applies to the Elkmmar Passenger App (com.elkammar.shuttle), the Elkmmar Driver App (com.elkammar.shuttle.driver), and related websites and services operated by Elkmmar.
By using our applications or services, you agree to the collection and use of your information as described in this Privacy Policy.
Elkmmar is a service for booking and managing shared transportation trips within the Arab Republic of Egypt.
For privacy-related questions, personal data requests, or account deletion requests, you can contact us via WhatsApp:
01227315378
Depending on how you use our applications, we may collect the following information:
We may collect your National ID number for identity verification, account security, and fraud prevention purposes. Your National ID is not displayed to other passengers or drivers and is stored using appropriate security measures.
This may include:
This may include:
We do not currently collect or store bank card information directly within our applications unless a payment service is introduced in the future. This Privacy Policy will be updated if necessary.
Passenger App:
We may request access to your location while you use the application to provide map-related features, location services, and improve your trip experience.
Driver App:
We may collect the driver's location during active trips to allow registered passengers to view the bus location and follow the trip. The application may request background or "Allow all the time" location permission when necessary to continue location tracking while the app is running in the background.
We may request notification permission to send:
If you use your device's fingerprint or screen lock to confirm certain actions, the authentication is handled by your device's operating system. We do not collect or store your fingerprint data.
We may use your information to:
We do not sell your personal information to third parties for advertising purposes.
Some information may be visible or shared on a limited basis depending on the service:
Our applications may use Google Maps and related Google services to provide maps and location-based features.
Information processed through Google services is subject to Google's applicable privacy policies and terms.
We may record certain map usage events for operational and internal cost-management purposes. This information is not used to sell users' personal information.
We retain account, trip, booking, and transaction information for as long as your account remains active or as necessary to provide our services.
If you request account deletion, we will take reasonable steps to delete or anonymize personal information that is no longer required. However, we may retain certain records when necessary to comply with legal, accounting, security, fraud-prevention, or dispute-resolution obligations.
You may request to:
Please note that disabling certain permissions may cause some features of the applications, such as maps, live trip tracking, or notifications, to function improperly or become unavailable.
For account deletion or privacy-related requests, contact us via WhatsApp:
01227315378
We use reasonable and appropriate measures to help protect your information against unauthorized access, loss, misuse, or disclosure.
Where applicable, we use secure HTTPS connections and appropriate safeguards for passwords and sensitive information.
However, no method of transmitting or storing information over the Internet is completely secure, and we cannot guarantee absolute security.
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have unintentionally collected personal information from a child under 13, we will take appropriate steps to delete it in accordance with applicable requirements.
We may update this Privacy Policy from time to time due to changes in our services, data practices, or legal requirements.
The “Last Updated” date at the top of this page will be revised when changes are made.
We encourage users to review this Privacy Policy periodically to stay informed about how we handle their information.
If you have any questions or requests regarding privacy, personal information, or account deletion, please contact us via: